Let’s Talk
We would like to hear from you
E-mail: info@thedtsexperience.com
FAQ
1. How do I choose the right hair extensions for me?
Selecting the perfect hair extensions depends on factors such as your hair type, desired length, texture, and colour. Our experts are here to assist you in making the best choice.
2. Are your hair extensions real human hair?
Yes, our hair extensions are made from 100% real, ethically sourced human hair. Our hair is unprocessed with all cuticles aligned. We do not use synthetic or animal hair in our products.
3. Can I style and colour the extensions like my natural hair?
Absolutely. Our luxury extensions can be styled, curled, straightened, and even coloured to match your desired look. We recommend consulting with a professional stylist for colouring.
4. How do I care for my hair extensions?
Proper care is essential for maintaining the longevity and quality of your extensions. We provide detailed care instructions with each purchase to ensure your extensions stay beautiful.
5. How long do your hair extensions last?
The lifespan of our extensions depends on how well they are cared for and how frequently they are worn. With proper maintenance, they can last up to 5+ years
6. Do you offer installation services?
While we do not offer installation services yet, we can recommend experienced stylists in your area who specialise in hair extension installation.
7. What is your return and exchange policy?
Please refer to our return and exchange policy page for detailed information on returns, exchanges, and our satisfaction guarantee.
8. How can I track my order?
You will receive a tracking number via email as soon as your order is shipped. You can use this number to track your package’s delivery status.
9. Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping information page for details on international delivery times and costs.
10. What makes your hair extensions "luxury"?
Our luxury hair extensions are distinguished by their superior quality, exceptional craftsmanship, and attention to detail. They are sourced from the finest human hair and undergo stringent quality control to ensure they meet the highest standards of beauty and durability.
11. Can I wash my hair extensions?
Yes, you can wash your hair extensions. We provide guidelines on how to wash and maintain your extensions to keep them looking their best.
12. Limit on the bundles message
In response to unprecedented demand, DTS is implementing a temporary quantity limit on our bundles. Each customer may purchase up to 4 bundles at a time.
We understand that there may be exceptional cases. If you have specific needs beyond this limit, please feel free to reach out to us at;
debbie@thedtsexperience.com or remi@thedtsexperience.com with your request. We will do our best to accommodate you based on product availability.
If the product is available, we will gladly send you a payment link to accommodate your additional order.
We appreciate your understanding as we work to ensure fair access for all customers. Thank you for your continued support.