REFUND POLICY
At DTS, we are committed to providing you with the highest-quality hair extensions. Each product is meticulously inspected and packaged to ensure your satisfaction. However, due to the nature of our products, we have implemented a strict no-refund policy on all hair extension purchases.
We understand that exceptional circumstances may arise, such as receiving a damaged or incorrect product. In such cases, please contact our customer support team within 3 days of receiving your order. We will be happy to assist you in resolving the issue promptly through exchanges or replacements.
Your trust in our brand is important to us, and we remain dedicated to offering you top-tier products and customer support. Thank you for choosing DTS for your hair extension needs.
If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at info@thedtsexperience.com
Sincerely,
The DTS Team
Notice Regarding Courier Delays and Bank Holidays
Dear Valued Customers,
At DTS, we strive to provide you with the best shopping experience possible. We want to inform you about potential delays in our courier services and the impact of bank holidays on our delivery schedule.
Courier Delays:
Please note that, on occasion, our courier partners may experience delays due to factors beyond our control, such as weather conditions, increased shipping volumes, or unexpected logistical challenges. We understand the importance of receiving your orders promptly, and we are committed to working closely with our courier partners to minimize any disruptions. We appreciate your patience and understanding during these situations.
Bank Holidays:
Bank holidays can affect the processing and delivery of orders. Our team will do its best to process orders promptly, but please be aware that there may be delays in shipping and customer support response times during bank holiday periods. Rest assured, we will resume normal operations as soon as possible after the holiday.
We understand that your orders are important, and we are dedicated to ensuring you receive the high-quality products and service you expect from DTS. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer support team at info@thedtsexperience.com
Thank you for choosing DTS, and we appreciate your continued trust in us.